These terms and conditions form an integral part of the terms of any contractual agreement between Hasanah Specialized Laboratories Company and its customers who wish to obtain chemical, microbiological, mechanical and physical testing services for their products and issue results reports on its compliance in accordance with the regulations and laws in force in the Kingdom of Saudi Arabia.
1- The laboratory is not responsible for sampling, as they are taken by the customer or his representative.
2- The samples to be analyzed only represent itself.
3- The required quantity of samples for tests that carry the same expiry and production dates, and batch numbers varies according to the number of tests required, but the laboratory usually requests three samples from the same batch and the same expiry and production date. The weight of each sample is about 100 g (or 100 ml), where the laboratory uses one sample for microbiological tests, and another for chemical sample, the third sample is kept for thirty days after the issuance of the test report, after which the laboratory disposes it in the adopted manner, and the laboratory is not responsible if the customer requests this sample after thirty days of receiving the test report.
4- The samples to be tested must be sealed and impermeable to air or moisture.
5- The sample test fee depends on the number of tests required, and if the customer would like to retest any sample for which a report has been issued, he must pay the same fees for the tests that were previously tested.
6- If the customer agrees to perform some tests that are not available in the laboratory for any reason, then the laboratory records the results of these tests that were done externally on the test report of the Hasanah laboratories with a mark or clarification that these tests were externally done.
7- In the event of any disputes arising between the customer and the laboratory and the inability to resolve amicably, resort to the judicial authorities within the Kingdom of Saudi Arabia.
8- The duration of testing each sample varies and depends on the number of tests and the quantity of samples required to be tested, and the duration of the tests usually ranges between 7 to 10 working days.
9- The laboratory does not handle the results of the reports except to the person authorized by the customer.
10-The client should be responsible of any consequences if he does not obligate with the regulations and conditions above.
